We offer a replete range of specialist support, with memberships tailored to suit your home and your needs. Our round-the-clock service will resolve all your technical concerns and fully optimise your systems, so you can focus on the finer things in life.
Our service guarantees
Extended Product Lifespan
like a fine car or motorcycle, your high-end home technology requires specialist maintenance to optimise its functionality and longevity. Even the most robust solutions require adjustments over time. Our expertise ensures you will get the most out of your smart home systems.
24/7 Remote Monitoring
to enable truly carefree use of your home systems, this technologyallows our in-house team of experts to observe the health of your critical components in real time, all the time.
our monitoring system enables remote repairs too- so most problems with your system will be solved before they even happen.
containing a detailed rundown of your equipment’s performance, health, and any maintenance carried out. With our preventative model, this will be the first you hear of most issues with your system.
24/7 Help Desk
a support ticketing system where you can log any queries or unforeseen issues which may arise, and rest assured that we will expedite a solution.
After Hours Engineer Support
if an urgent problem requires a hands-on solution, a specialist engineer can be called out to your property in no time at all. We’ll deliver a white glove service to get your equipment running as smoothly as the day it was installed, when you need it most. We know disasters don’t pay attention to business hours- so neither do we.
With over 15 years experience installing and maintaining some of the country’s finest luxury home systems, our new Digital Butler service allows our most discerning customers to access industry-leading expertise at the switch of a finger- for ease of use, and peace of mind.
Our expertise is grounded in years of designing, installing and managing solutions for luxury smart homes and state-of-the-art offices.As Newlands Solutions we have implemented cutting-edge systems in high-end properties across the country- from medieval manors to Shoreditch showrooms.
Providing comprehensive aftercare and support to our high profile clients has always been integral to our service. With Digital Butler we are extending our attentive expertise and diligent support to all users seeking the smart care their smart home needs.
‘Sometimes technology doesn’t work,
but they always answer and always fix the issue. This why I will always use them!’
‘The peace of mind knowing the Digital Butler
will professionally respond to our phone calls and emails for support is priceless.’
‘ The Digital Butler service has been excellent.
I would have absolutely no hesitation in recommending the Company they are really really good!’