Digital Butler

Benefits of Digital Butler Membership

Extended Product Lifespan

Like a fine car or motorcycle, your high-end home technology requires specialist maintenance to optimise its functionality and longevity.

24/7 Remote Monitoring

To enable truly care-free use of your home systems, this technology allows our in-house team of experts to observe the health of your critical components in real time, all the time.

Preventative Maintenance

Our monitoring system enables remote repairs too, so most problems with your system will be solved before they even happen.

Weekly Report

Containing a detailed rundown of your equipment’s performance, health, and any maintenance carried out. With our preventative model, this will be the first you hear of most issues with your system.

24/7 Help Desk

A support ticketing system where you can log any queries or unforeseen issues which may arise, and rest assured that we will expedite the solution.

After Hours Engineer Support

If an urgent problem requires a hands-on solution, a specialist engineer can be called out to your property in no time at all. We’ll deliver a white glove service to get your equipment running as smoothly as the day it was installed, when you need it most. We know disasters don’t pay attention to business hours- so neither do we.

Interactive 3D Model of your Home

Interactive 3D modelling gives us a revolutionary approach to managing your home technology. 

3D scans with clearly tagged equipment and user manuals allow us to remotely manage and maintain your smart home systems with ease. 

Digital Butler Membership – Our Service Guarantees


The essence of the Digital Butler membership is to provide a carefree experience of a fully optimised smart home: safe in the knowledge that your tech is getting the expert care it needs behind the scenes.

We can monitor and maintain a broad scope of systems- from audio-visual equipment to automated home security. We will assess all your technology to see exactly what we can monitor for you.

 Our discrete, comprehensive cover guarantees:

  • Fixed rate servicing and tech management
  • Round the clock access to helpdesk and ticketing system
  • Round the clock remote monitoring and error detection
  • One to one user training
  • ‘Courtesy components’ – loaner equipment during repairs
  • Routine white-glove home visits to ensure optimal hardware and mechanism operations, and for minor programming updates.
  • Seamless software updates
  • Internet speed and usage monitoring and optional 4G backup
  • Cyber Security, keeping your data and equipment safe.
  • Regular reviews of software improvements and security updates.
  • System health reports, preventative checks, cleaning and adjusting.
  • Loan equipment and user device support.


Your Weekly Report


The weekly report is your routine reassurance that your smart technology is in capable hands.

The report includes:

  •  System health check 
  • Current download speeds 
  • Old & New Items added to the system
  • Any downtime on the network 
  • Items replaced under guarantee or warranty  
  • Engineer’s report of Digital Butler site visits 
  • Actions taken on report faults 
  • Report of remote access maintenance taken place 
  • Out of hours actions report


Our Service Level Agreement


  • Up to 56 hours of onsite engineering time for configuration and programming services.
  • SLA – 60 min call back response from fault log.
  • SLA – 4 hour remote response and fix. 
  • SLA – 24 hour onsite to the door response within business hours.
  • Standard Business hours are 7am to 7pm