What is your telephone response time to out-of-hours calls?
Outside business hours, we strive to return all telephone queries within a maximum of 30 minutes.
What is Remote Monitoring?
‘Remote monitoring’ is the software which enables us to access, monitor and repair your home electronics system from our headquarters. It means most of the on-going servicing and maintenance issues can be resolved without a home visit.
We are able to monitor a range of systems, including home automation, remote temperature sensors, audio and video equipment, internet and networks, touch panels and remotes. We’ll assess your technology and cater our offering for you and your home.
What is your on-site attendance time?
If your issue can be fixed remotely it will be resolved within 4 hours of being reported. If it’s not possible to fix remotely a dedicated and courteous professional engineer can be on hand to repair your home system within 12 hours.
What is a support ticketing system?
A ‘support ticketing system’ is a programme you can access from your laptop, tablet or smartphone so you can easily make a support request from us. It lets us manage enquiries and ensures that no requests will ever be missed. It’s a must have for any company that’s serious about support. But there’s no need to worry about setup and management- we’ll handle that and make sure our response team is attuned to the needs and technologies specific to your home.